Note we have a minimum order level of £5.00, Orders over £30.00 have free shipping
About Us
Merlin's Grove are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Merlin's Grove
88 King Street,
Aberdeen,
AB24 5BA ,
United Kingdom,
Phone: 01224 636388
Email: enquiries@merlinsgrove.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, if we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Merlin's Grove after recieving your order will post out your items based on the class of postage requested. Please ensure a reasonable waiting period to recieve your item before contacting Merlin's Grove with an enquiry on your product/s. Merlin's Grove says items should arrived within a period of 14 days with the exception of an oversea purchase. All items apon leaving Merlin's Grove are inspected and leave with perfect condition, Merlin's Grove claims no responsibility for the condition of the item apon arrival.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in 14 business days . International orders may take longer depending on where you are and by which method goods are shipped.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All orders have 17.5% VAT added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using state of the art in built encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
DISCLAIMER: You should always be cautious when using herbs especially for medicinal purposes and we advise you to consult a doctor before trying any of the suggested medical uses of any of our herbs. The recipies in the herb section are traditional and are for informational value rather than as medical advice and should be treated as such. Merlin's Grove leaves responsibility for the use or missuse of any of the items in this section solely with the customer.
Reaching Us
If you need to reach us, please email us using the link on the store page
alternatively you can
phone on 01224 636 388 (International +44 1224 636 388)
or write to us at:
Merlin's Grove
88 King St.
Aberdeen
AB24 5BA
Privacy Policy
Merlin's Grove do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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Find us at: 88 King Street, Aberdeen, AB24 5BA, Contact: (+44) 01224 636388 Email: enquiries@merlinsgrove.co.uk